Downloadable computer software, namely, computer software for providing customer support and customer service; Downloadable computer software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support and customer service

Downloadable computer software, namely, computer software for providing customer support and customer service; Downloadable computer software for electronic communications within businesses and between businesses and their customers, all of the foregoing in the fields of customer support and customer service