Automatic telephone dialers; Downloadable computer application software for computers, namely, software for use in database management, use in electronic storage of data and use in communication with customers in call centers; Downloadable computer application software for smart phones, namely, software for use in database management, use in electronic storage of data and use in communication with customers in call centers

COMPUTER SOFTWARE FOR MANAGING AND CONTROLLING CALL CENTER OPERATIONS, INCLUDING INBOUND, AUTOMATED AND PREDICTIVE DIALING AND INTERACTIVE VOICE RESPONSE SYSTEMS