Technical support services, namely, troubleshooting of hosted computer software problems; consulting services in the field of design, selection, implementation and use of hosted software applications and hosted software systems for others; hosted computer software and application testing, monitoring and maintenance services for others in the field of customer participation management and customer relationship management

Application service provider (ASP) featuring software used to manage customer and client contacts, manage and execute marketing and customer service messages and customer alerts and announcements in the field of customer participation management and customer relationship management; application service provider (ASP) featuring software for generating reports and sending event-based notifications

Electronic customer participation management and customer relationship management services, namely, electronic transmission of data by way of an automated system that provides multi-channel alert and response technology that uses enterprise-level data to allow companies to exchange, manage and track personalized and customized information with customers via instant messaging systems, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, fac...

Customer relationship management services, namely, providing information regarding customer support, sales and marketing, via instant messaging systems, the Internet, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines and electronic mail; business consulting in the field of customer service and relationship management services; business information and consulting services, namely, providing business marketing informati...

Computer software for use in customer relationship management and instructional manuals therefore, sold as a unit; customer participation management software to track, manage and facilitate customer participation in and responses to marketing and sales campaigns and customer service inquiries, and instructional manuals therefore, sold as a unit

Application service provider (ASP) featuring software used to manage customer and client contacts, manage and execute marketing and customer service messages and customer alerts and announcements in the field of customer participation management and customer relationship management; application service provider (ASP) featuring software for generating reports and sending event-based notifications

Electronic customer participation management and customer relationship management services, namely, electronic transmission of data by way of an automated system that provides multi-channel alert and response technology that uses enterprise-level data to allow companies to exchange, manage and track personalized and customized information with customers via instant messaging systems, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, fac...

Customer relationship management services, namely, providing information regarding customer support, sales and marketing, via instant messaging systems, the Internet, telephones, cellular phones, wireless devices, pagers, hand-held web devices, personal digital assistants, facsimile machines and electronic mail; business consulting in the field of customer service and relationship management services; business information and consulting services, namely, providing business marketing informati...

Computer software for use in customer relationship management and instructional manuals therefore, sold as a unit; customer participation management software to track, manage and facilitate customer participation in and responses to marketing and sales campaigns and customer service inquiries, and instructional manuals therefore, sold as a unit