COMPUTER SOFTWARE FOR CALL CENTRES AND INTERACTIVE VOICE RESPONSE APPLICATIONS; COMPUTER SOFTWARE FOR INTERFACING COMPUTER SYSTEMS AND TELEPHONE SYSTEMS; DATA COLLECTION AND RETRIEVAL SOFTWARE FOR USE WITH COMPUTER SYSTEMS AND TELEPHONE SYSTEMS; COMPUTER SOFTWARE FOR INTEGRATING TELEPHONE VOICE MESSAGES AND FAX MESSAGES INTO A COMPUTER SYSTEM; COMPUTER SOFTWARE ALLOWING MOBILE ACCESS TO A COMPUTER SYSTEM; SOFTWARE FOR RECORDING, STORING AND RETRIEVING CALLS/SMS