computer software for the tracking, diagnosis, and repair and resolution of telecommunications problems

[ PRE-RECORDED DATA MEDIA , NAMELY, MAGNETIC DISCS, OPTICAL DISCS, MAGNETO-OPTICAL DISCS FEATURING COMPUTER SYSTEMS PROGRAMS FOR ENABLING CONNECTIONS TO REMOTE DATABASES; AND COMPUTER APPLICATIONS PROGRAMS FOR USE IN DATABASE MANAGEMENT, FOR USE AS SPREADSHEETS, WORD PROCESSING AND FOR GRAPHICAL APPLICATIONS, AND FOR USE IN TRANSMITTING, PROCESSING, MANIPULATING AND ANALYZING DATA; AND MAGNETIC TAPE UNITS FOR COMPUTERS ]