computer software to administer, score, and interpret a test to assess an individual's call center and customer service skills and to provide an assessment thereof to the individual, and instructional manuals for use therewith, distributed as a unit

computer software to administer, score, and interpret a test to assess an individual's call center and customer service skills and to provide an assessment thereof to the individual, and instructional manuals for use therewith, distributed as a unit

EDUCATIONAL SERVICES, NAMELY, CONDUCTING SEMINARS IN THE FIELD OF NEURO-LINGUISTIC PROGRAMMING AS APPLIED TO TELEPHONE COMMUNICATION