Computer hardware; computer software used to minimize telephone time necessary to establish direct voice contact with a computer technician or other service provider

HAND TOOLS AND INSTRUMENTS FOR PERFORMING MECHANICAL OPERATIONS ON CONDUCTORS-NAMELY, STRIPPING PLIERS FOR ELECTRIC WIRES, CUTTING PLIERS FOR DUCTING AND COVERS, AND OTHER TOOLS FOR STRIPPING, BENDING, SETTING, AND CRIMPING ELECTRIC WIRES