Educational services, namely conducting training classes, seminars, courses, workshops and conferences, both on site and via the global computer networks in the areas of job analysis, employee interviewing, and management and leadership skills related to employee retention * excluding psychometric testing services *

Computer programs, recorded on CD-ROMS, for technology based education and training in the areas of employee retention and management and leadership skills related to retention; prerecorded video cassettes featuring technology based and training in the areas of employee [ retention and management and leadership skills related to retention; computer programs ] recorded on electronic media featuring technology based education and training in the areas of employee retention and management and le...

printed materials, namely, books, pamphlets, forms and course materials for use in the areas of evaluating and coaching employee performance, employee career development, and management and leadership skill related to employee performance and development * excluding use for psychometric testing *

Educational services, namely conducting training classes, seminars, courses, workshops and conferences, both on site and via the global computer networks in the areas of job analysis, employee interviewing, and management and leadership skills related to employee retention, excluding psychometric testing services