Computer software and manuals distributed therewith as a unit to process e-commerce and e-business transactions on computer networks, including the global computer network, namely, order processing, e-mail processing, customer relationship management, web site content management and personalization, order management and fulfillment, inventory control, purchasing, marketing, accounting and data mining; and computer software for integrating computer telephony capabilities into personal computers

computer software and manuals sold therewith, namely programs to process e-commerce and e-business transactions on the global information network, including, but not limited to, order processing, e-mail processing, customer relationship management, web site content management and personalization, order management and fulfillment, inventory control, purchasing, marketing, accounting and data mining; and for computer telephony integration (CTI)