Business management and consulting services in the fields of operations, employee performance and customer satisfaction, namely conducting automated surveys of business customers, collecting and delivering the statistical results to business managers in a variety of comprehensive reports with information to enhance operations, improve employee performance and increase customer satisfaction

conducting business and market research surveys, namely, providing surveys in the fields of customer relations and retention for businesses, client relations and retention for professional service providers, and patient relations and retention for health care providers; business marketing consulting, namely preparing templates and models for correspondence with customers and performing inspections of client businesses to assess customer satisfaction