Updating of computer software from a computer network; providing information regarding implementation, use and maintenance of computer software; installation of computer software; technical support services, namely, troubleshooting of computer software problems via telephone, e-mail, in person, and the global computer information network

Computer software, namely computer software for use in computer systems management that automates the resolution and management of support and service requests in computing environments, enables computer support and service over computer networks and automates the exchange of information over computer networks

computer services, namely, providing on-line technical support services, namely, troubleshooting of computer hardware and software problems, and providing temporary use of non-downloadable electronic tutorials for troubleshooting the same, all provided via a global computer network