software as a service (SAAS) services, namely, hosting software for use by others for use in computer systems management that automates the resolution and management of support and service requests in computing environments, enables computer support and service over computer networks and automates the exchange of information over computer networks

Device management computer software for use by consumers in updating, controlling, and managing consumer electronics products; device management computer software for use in providing installation, repair and maintenance services for consumer electronic products; device management computer software for use in remote updating of software that is embedded in consumer electronics products