INTERACTIVE SPEECH SYSTEMS COMPOSED OF COMPUTER SOFTWARE AND HARDWARE USED TO ROUTE CALLS AND DIRECT CALLERS TO INTERACTIVE INFORMATION AND TO CONDUCT BUSINESS OR PERSONAL TRANSACTIONS THROUGH VOICE ACTIVATED MEANS; TELEPHONE ROUTERS, SWITCHES AND EXCHANGES USED FOR INTERACTIVE SPEECH SYSTEMS; COMPUTER SOFTWARE AND HARDWARE USED FOR SPEECH RECOGNITION AND VOICE ACTIVATION; UTILITY SOFTWARE THEREFOR; AND USER GUIDES AND MANUALS SOLD AS A UNIT THEREWITH