Software as a service (SAAS) services featuring software using artificial intelligence (AI) for automating business communications, call answering, call routing, message handling, and customer service engagement.; Providing online non-downloadable virtual assistant software using artificial intelligence (AI) for Unified Communications-as-a-Service (UCaaS) providers, Managed Services Providers (MSPs), Cloud/Hosted PBX Providers, and other technology service providers or agencies.