COMPUTER SERVICES, NAMELY, MONITORING, EVALUATING AND PROVIDING DATA REGARDING THE TRAFFIC, ACTIVITY AND/OR RESPONSE TIME OF A WEBSITE, A CUSTOMER'S SATISFACTION WITH WEBSITE OVER TIME, THE PERCENTAGE OF TIME CRITICAL PATHS THROUGH A WEBSITE MEET PREDEFINED TIME GOALS, THE AMOUNT OF TIME REQUIRED TO COMPLETE A CRITICAL PATH THROUGH A WEBSITE, THE AMOUNT OF TIME TO RESOLVE WEBSITE PROBLEMS ONCE DETECTED, AND REPORTING A FAILURE OF A WEBSITE TO PROPERLY RESPOND TO A REQUEST