Automated personnel management of call centers for others; Personnel management, namely, scheduling of call center personnel for others

Hardware and software for the automated management and scheduling of workforce personnel associated with contact centers

COMPUTER SOFTWARE; CUSTOM-DESIGNED COMPUTER SOFTWARE PACKAGES, APPLICATIONS AND PROGRAMS INCLUDING TECHNICAL MANUALS SOLD THEREWITH AS A UNIT; COMPUTER SOFTWARE AND FIRMWARE EMBODIED IN COMPUTERS OR DESIGNED TO BE USED THEREWITH; WORKFORCE MANAGEMENT, TIME RECORDING AND COMPUTER OR TELEPHONE OPERATOR COMPUTER APPLICATIONS; APPLICATION SOFTWARE FOR USE ON SERVER OR MAINFRAME COMPUTERS AND FOR USE EXTERNALLY VIA COMPUTER NETWORKS; CUSTOM-DESIGNED APPLICATION AND SOFTWARE SOLUTIONS FOR INTEGRATI...

COMPUTER SOFTWARE; CUSTOM-DESIGNED COMPUTER SOFTWARE PACKAGES, APPLICATIONS AND PROGRAMS INCLUDING TECHNICAL MANUALS SOLD THEREWITH AS A UNIT; COMPUTER SOFTWARE AND FIRMWARE EMBODIED IN COMPUTERS OR DESIGNED TO BE USED THEREWITH; WORKFORCE MANAGEMENT, TIME RECORDING AND COMPUTER OR TELEPHONE OPERATOR COMPUTER APPLICATIONS; APPLICATION SOFTWARE FOR USE ON SERVER OR MAINFRAME COMPUTERS AND FOR USE EXTERNALLY VIA COMPUTER NETWORKS; CUSTOM-DESIGNED APPLICATION AND SOFTWARE SOLUTIONS FOR INTEGRATI...

COMPUTER SOFTWARE, NAMELY, WORK FORCE MANAGEMENT AND SCHEDULING MANAGEMENT SOFTWARE

Automated personnel management of call centers for others; Personnel management, namely, scheduling of call center personnel for others

Hardware and software for the automated management and scheduling of workforce personnel associated with contact centers