Software and programmes recorded for speech recognition, voice authentication, natural language processing to enhance customer support interactions and enterprise information management, conversion of voice into text, conversion of text into voice, conversational analytics of customer-agent calls by analyzing speech, intonation and emotional state of customers, and identity verification using voice biometrics in the fields of banking, insurance, healthcare, and retail store services

Computer hardware, namely, computers and computer peripheral devices and software, for use with audio and text monitoring equipment, for receiving, processing, transmitting and displaying data; magnetic and optic data carriers and computer software and programs recorded thereto, namely, prerecorded magnetic and optic data carriers with software featuring speech recognition, speech synthesis, voice biometrics, voice conversion, speech analytics, social media analytics, interactive voice respon...