computer programs used for field service and support operation, namely, software applications that manage service calls within a field service organization and software applications that allow field service organizations to exchange data and manage operations online

COMPUTER SOFTWARE FOR ENABLING THE ORDERING, SCHEDULING, ROUTING AND SERVICE OPTIMIZATION OF ELECTRONIC COMMERCIAL TRANSACTIONS AND E-COMMERCE SERVICES VIA A GLOBAL COMPUTER INFORMATION NETWORK

Electronic telecommunications hardware unit which translates voice, facsimile and modem traffic from switch circuit networks for sending over packet-based networks, specifically frame relay and IP-based networks