Computer software for automating the discovering, mapping and monitoring of information technology assets for use in service management

feature of a thermostat, namely, electronic temperature control unit for air conditioning and heating systems that monitors the run time and operation of the heating or air conditioning systems and displays a phone number of service personnel along with a message indication the specific equipment requiring service, and diagnostic software incorporated therein

Conducting, processing and analyzing market research reports used to track customer behavior pertaining to customer websites and databases, customer activity tracking, customer loyalty currency accrual, customer reward redemption, customer involvement in loyalty programs, customer satisfaction with loyalty programs, customer satisfaction, and multi-channel communications and reporting of key performance metrics

Advertising and business services, namely, providing a web site featuring information in the nature of online directory information services, advertising and promotional text and graphics, and hyperlinks to other web sites, available via a multi-user global computer network, all regarding the goods and services of third parties in the field of research and information available via a multi-user global computer network

computer software and accompanying manuals sold together as a unit for use in computer network management