booklets featuring topics in the fields of - customer relations and retention for businesses, client relations and retentions for professional service providers, and patient relations and retention for health care providers; newsletters featuring topics in the fields of - customer relations and retention for businesses, client relations and retention for professional service providers, and patient relations and retention for health care providers

education and training services, namely, providing seminars and courses in the fields of customer relations and retention for businesses, client relations and retention for professional service providers, and patient relations and retention for health care providers

prerecorded video tapes featuring topics in the fields of - customer relations and retention for businesses, client relations and retention for professional service providers, and patient relations and retention for health care providers; prerecorded audio tapes featuring topics in the fields of - customer relations and retention for businesses, client relations and retention for professional service providers, and patient relations and retention for health care providers