--Computer programs, namely an interactive natural language processing knowledge base used to build and customize interactive conversational mechanisms in the form of an animated or virtual character, which assist, answer questions and provide information to users of web sites, for use in real-time Internet relay communications platforms

Computer services, namely, providing on-line price comparison and information searching for user-defined product and service categories

prerecorded computer programs for use in the fields of information storage and retrieval and applications development

printed instruction manuals for computer programs used in the fields of information storage and retrieval and applications development