AN ELECTRONIC DATABASE RECORDED ON COMPUTER MEDIA TO ENABLE RETAILERS TO EVALUATE THE FINANCIAL PERFORMANCE AND THE CUSTOMER SERVICE PERFORMANCE OF THEIR STORES AND OTHER PERFORMANCE METRICS

PRINTED MATERIALS, NAMELY, DATA ACCUMULATION GUIDES, REPORTS, CHARTS, QUESTIONNAIRES, AND STATISTICAL TABLES DERIVED FROM INFORMATION PROVIDED BY PARTICIPATING BANKS RELATIVE TO THEIR RETAIL AND CONSUM AND SERVICE ACTIVITIES