computer software used by organizations to manage, route, archive, automate and respond to large volumes of email, global computer network chat sessions, telephone calls, global computer network voice calls, global computer network video, voicemail and other communications media in multiple functional areas, including customer service, sales, technical support, marketing, public relations, investor relations, and other areas that require communication with customers

Personal emergency response system and service consisting of a transmitter or transmitters with a button that users press to notify a monitoring responder help is needed, the system may include a separate base unit and communicates through a communication network both audio and data between the user and the monitoring responder, the service may include reminder service to help the user take medications or perform tasks, such as health tests, as well as the monitoring responder verbally checki...