Total quality management services, namely, business management services in the nature of ensuring timely delivery of custodial and janitorial services, facility support services, and insourced managed labor services, monitoring appropriate training of employees, and tracking and directing job and task routing of employees, all of the aforesaid for establishing business quality policy and determining business means for implementing those policies to improve customer satisfaction

Electronic monitoring of personally identifying information to detect identity theft via the internet; Electronic monitoring of credit card and financial activity to detect fraud via the internet

Fraud and identity theft protection services