Software as a service (SAAS) services featuring software for mobile phones, portable computers, tablets, and computers, namely, software for storing, transcribing, analyzing, and summarizing inbound and outbound communications using artificial intelligence, creating and maintaining records of interactions, activities, incident reports, and responses, supporting event management and operations, and enabling organizational-wide coordination between organization staff and stakeholders through i...

Computer programs, interactive computer software, work stations (computer apparatus and devices), computer equipment relating to telecommunications, computer interfaces, computer networks and servers, computer systems; mobile applications; software and applications for mobile devices; application software for cloud computing services; downloadable mobile applications