Providing computer services via a global computer network, namely hosting web-based applications for providing skill-based routing of customer communication to customer service agents via telephone, web interaction, voice over ip, unified messaging, and e-mail messaging; providing back -end management and reports on queue flows, service levels, and network utilization for voice, video, data, and all other media types; providing electronic mail services via a global computer network; namely, h...

Downloadable personalized audio and video recordings and messages; Personalized audio and video recordings and messages transmitted over the internet, wireless, or cellular network