PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE SOFTWARE FOR ENABLING SEAMLESS SWITCHING OF CUSTOMER MESSAGES AND CONVERSATIONS BETWEEN COMMUNICATION CHANNELS, NAMELY SMS, FACEBOOK MESSENGER, WHATSAPP, INSTAGRAM DIRECT, AND WEB-BASED CHAT, IN ORDER TO MAINTAI
Software as a service (SAAS) services featuring software for switching customer messages and conversations between communication channels, including SMS, Facebook Messenger, WhatsApp, Instagram Direct, and web chat; for transferring conversations between live agents and AI agents; and for enabling omnichannel messaging, agent routing, and customer engagement within contact centers and customer support environments.
Pending · July 17, 2025 · 99288669 ·