providing online non-downloadable software for analyzing voice interactions, namely, software for analyzing the systematics of multi-party voice interactions such as turn-taking, adjacency pairing, back channeling, listening and other paralinguistic cues to provide real-time computer assistance in the form of analysis, scripting and personalized post-interaction coaching within various human-assisted support environments

Computer software for analyzing voice interactions, namely, computer software for analyzing the systematics of multi-party voice interactions such as turn-taking, adjacency pairing, back channeling, listening and other paralinguistic cues to provide real-time computer assistance in the form of analysis, scripting and personalized post-interaction coaching within various human-assisted support environments