Operation of telephone call centers for others; medical billing support services, namely, identifying coverage for prescribed therapies, insurance benefits investigations, claims assistance, and prior authorization and appeal support to physicians administering drugs in their offices, and patient and caretaker support and assistance programs to provide guidance through complex insurance reimbursement processes

providing patient educational services, namely, conducting programs in the field of chronic diseases, proper product-reconstitution and administration, and resources appropriate for support of disease management; educational services for product manufacturers, pharmaceutical clinicians and biotech companies, clinicians, contract research organizations and insurance providers, namely, conducting classes, one-on-one sessions and telephone workshops in the field of clinical medical research and ...