Downloadable computer software for use in customer relationship management (CRM); downloadable computer software for sales management, customer service management, business operations management, financial and finance operations management, remote and field service operations management, project service automation management, marketing campaign planning and management, customer relationship management, enterprise resource management, sales and marketing information management, personnel and p...

pre-recorded computer programs and operational manuals therefore, sold as a unit, for use in software development of graphic user interface applications