Computer software for customer relationship management, namely, software for creating, maintaining and linking databases of information relating to customers, suppliers and other business contacts; for managing interactions with customers by means of the telephone, by means of Internet web sites, by means of facsimile communications, by means of electronic mail and in person; for routing customer inquiries to the appropriate personnel and for prioritizing the work resulting from such inquirie...

Computer software for sharing data about business processes among customers, suppliers and business partners via computer networks, in order to facilitate collaboration and improve efficiency, namely about business processes in the nature of interactions and relationships among business personnel and business computer systems