(Based on Sections 1(a) and 44) Computer software for use in information management, market analysis, forecasting and business planning in the pharmaceutical and biotechnology industries, and manuals provided together therewith; communications computer software linking users to remote databases, and manuals provided together therewith; (Based on Sections 1(b) and 44) Computer software for use in customer planning and customer relations management, and manuals provided together therewith.