Computer software, namely on-line customer relationship management, support and communication software that supports and integrates communication across multiple contact channels while on-line, utilizing namely the channels of e-mail, voice call back, chat, real time messaging and collaborative browsing

Software design for others, namely, on-line software and software that supports and integrates communication across multiple contact channels while on-line, utilizing, namely, the channels of e-mail, voice call back, chat lines, real time messaging and collaborative browsing