NICE INCONTACT
Computer software for data gathering, processing and analyzing employee persona, employee-customer engagement and profile building, employee interaction behaviors with customers, employee skills, employee customer satisfaction scores, employee average handle time, employee education, tenure, training, coaching, scheduling, schedule adherence, schedule preferences, goals, evaluation history and past experience for the purpose of improving customer service, experience and satisfaction, improvin...
Registered · May 2, 2018 · 79240469 ·