Providing customers with Internet and telephone access to an application hub, namely, providing voice communication services via the Internet, Voice over internet protocol (VOIP) services that are accessed by phone or the internet which provides computer telephony integration whereby people who wish to communicate with the customer are put into contact via the application hub; providing customers with Internet and telephone access to an application hub, namely, providing voice communication s...

Providing customers with Internet and telephone access to an application hub, namely, providing voice communication services via the Internet, Voice over internet protocol (VOIP) services that are accessed by phone or the internet which provides computer telephony integration whereby people who wish to communicate with the customer are put into contact via the application hub; providing customers with Internet and telephone access to an application hub, namely, providing voice communication s...

Platform as a service (PAAS) featuring computer software platforms for contact center management