CD-ROMS, OPTICAL DISCS, COMPUTER DISCS, AND MAGNETIC DATA CARRIERS CONTAINING INFORMATION IN THE FIELDS OF BUSINESS ADMINISTRATION AND MANAGEMENT, SUPPORT AND AUTOMATION OF BUSINESS WORKFLOWS, COMMUNICATIONS BETWEEN COMPUTER NETWORK USERS AND BETWEEN FRANCHISES OF BUSINESS CHAINS, BUSINESS PLANS AND STRATEGIES, BUSINESS DEVELOPMENT, CUSTOMER SUPPORT AND SATISFACTION, PRODUCTION PLANNING AND CONTROL, PRODUCT DEVELOPMENT, SOFTWARE DEVELOPMENT AND TEST PROCESSES, BUSINESS ORGANIZATION VALUE STAT...