Computer software for facilitating interactive communication, namely, chat, electronic mail, voice, instant messages, wireless, text transfer, multi-media transfer, live collaboration, motion pictures, and sound over a global computer information network and other networks, including wireless; and for organizing, directing, and controlling communication, information, tasks, and interaction between remote sites and between remote sites and a central location in the field of customer interactio...

computer software programs and associated user manuals, packaged and distributed together as a unit, for use in the design and generation of other computer software programs

Computer software used for the development of online help systems