education services, namely, conducting presentations, seminars, courses, learning workshops, speaking engagement services, lectures and tutoring in the fields of negotiation, mediation, dispute resolution consulting and coaching services

Computer programs for use in word processing designed to assist in coaching, training, project planning and personal planning in the fields of negotiation, mediation, dispute resolution consulting and coaching services, photographic slides, prerecorded video tapes featuring negotiating mediation and dispute resolution techniques, downloadable podcasts in the field of negotiation, mediation and dispute resolution techniques