Queuing software, namely, software for use in automating, streamlining, and managing queue position, call back, and communication routing between mobile communication technology and call center resources, allowing for the bypass of interactive voice response or front-end query technology

COMPUTER SOFTWARE, NAMELY APPLICATIONS TO ENABLE INFRARED COMMUNICATIONS BETWEEN CELLULAR TELEPHONES, DIGITAL CAMERAS, PRINTERS, SCANNERS, PERSONAL DIGITAL ASSISTANTS, DESKTOP COMPUTERS AND OTHER PORTABLE AND NON-PORTABLE APPLIANCES