Software as a service (SAAS) services featuring software for use by customer service representatives in omni-channel customer interactions, namely, for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) services featuring computer software platforms for use in contact centers, customer relationship management, and customer service interactions, namely, for tracking customer information,...

Advertising and marketing services provided by means of indirect methods of marketing communications, namely, social media, search engine marketing, inquiry marketing, internet marketing, mobile marketing, blogging and other forms of passive, sharable or viral communications channels