printed material, namely, books, newsletters, pamphlets, and brochures featuring diagrams of business models, process flows and implementation methods regarding computer programs and computer hardware integrated in a computing environment and printed and instructional material and educational material featuring diagrams of business models, process flows and implementation methods regarding computer programs and computer hardware integrated in a computing environment

computer utility programs; computer hardware; printed material stored on electronic or magnetic media featuring diagrams of business models, process flows and implementation methods regarding computer programs and computer hardware integrated in a computing environment