computer software for use in (1) automated call-processing, voice response, and computer-telephony integration, to automate the processing of inbound and outbound telephone calls by allowing the exchange of voice, fax and digital data among the user's telephone systems and computer systems; (2) workflow automation, to permit the entry, processing and reporting in electronic form of the various kinds of information and transactions which are routinely collected, exchanged and processed by the ...

computer programming services; consulting and technical support services performed for clients in connection with the design, installation, implementation and maintenance of computer software running on clients' computer networks

training in the use of computers, primarily of employees of corporations and government agencies