TECHNICAL CONSULTING AND RESEARCH IN THE FIELDS OF SYSTEMS ENGINEERING, DESIGN ENGINEERING, WEB SITE DEVELOPMENT, COMPUTER NETWORKS, COMPUTER SOFTWARE AND COMPUTER HARDWARE; ASSISTANCE IN THE NATURE OF TROUBLESHOOTING OF SOFTWARE APPLICATIONS, TRACKING AND RESOLVING SYSTEMS FAILURES, AND REMOTE DIAGNOSIS AND TREATMENT OF COMMUNICATIONS AND SYSTEMS FAILURES; PROVIDING FOR THE REMOTE MONITORING OF SYSTEM STATUS AND SERVICE REQUESTS VIA THE GLOBAL COMPUTER NETWORK