education and training services in the installation, operation, and use of software and related databases

maintenance service for software and related databases including error corrections, improvements in functionality, and new features, telephone repair assistance, and on-site repair service

software user manual containing descriptions of and instructions in the use of software for the administration of employee benefit plan loans

software and related databases for the administration of loans made by an employer-sponsored defined-contribution-retirement plan to employees who participate in that plan including functions that allow the evaluation of an employee's eligibility for such a loan, the processing of new loans against employee retirement-plan account balances that are used as security for the loans, the processing of inquiries about existing loans, the computation and monitoring of the outstanding balance and th...