computer software for use in remotely controlling other computers; computer software for use in training and technical support applications in the field of computers, computer hardware and software, and computer networking; computer software for sharing and manipulating a common screen display on two or more computers; user manuals for use therewith all sold as a unit

online technical support services, namely, supporting business communities in troubleshooting of computer hardware and software problems for customers

Computer services, namely, providing on-line users real time general information and assistance via personal assistance rendered by designated representatives for others

Providing customer assistance, service and information at the websites of others for the users of those websites

software as a service for use in providing real-time, on-demand, proactive marketing and customer acquisition in connection with sales information, product information, services information and marketing information