Providing IT managed services, namely, remote and on-site management of the information technology (IT) systems of others; IT consulting services relating to installation, maintenance and repair of computer software; monitoring of computer systems by remote access to ensure proper functioning; technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; computer network configuration services; computer systems integration services; e...

Computer software for use in the operation, management and reporting of telecommunications contact centers; computer software for providing telecommunications contact centers with cloud-based services and social media access in its operation, management and reporting