COMPUTERIZED ON-LINE MERCHANDISE RETURN SERVICES, NAMELY, PROVIDING AN ON-LINE SERVICE FOR RETURNING UNWANTED MERCHANDISE FROM A CUSTOMER TO A RETAILER OR MANUFACTURER; GATHERING, STORING AND PROCESSING THE INFORMATION NECESSARY FOR RETURNING UNWANTED MERCHANDISE; AND PROVIDING CUSTOMERS, SHIPPERS, RETAILERS AND MANUFACTURERS WITH PRODUCT INFORMATION AND SHIPPING INSTRUCTIONS NECESSARY TO COMPLETE MERCHANDISE RETURNS