computer software and hardware for delivering training materials to call center agent desktops and performing live monitoring and assessment of contact center calls, and instruction manuals, sold as a unit

Printed instructional, educational, and teaching materials featuring information on emotions in learning and the development of intelligence

computer software in the fields of financial planning, banking, marketing, insurance, brokerage and investments used to assist in financial, marketing and customer analysis, and user manuals sold as a unit therewith