Software that facilitates 'interactive processes by which (i) customers, whether in a consumer-to-business, business-to-business or consumer-to-consumer setting, may locate and/or obtain sales, service or informational assistance from a live person and/or an electronic or computer automation system, or by which (ii) businesses or service providers may identify, organize, target, contact, communicate with and/or assist their business or individual consumer customers and/or offer personalized g...