Technical support in the form of monitoring and managing computer systems and servers and computer networks; technical support services, namely, troubleshooting in the nature of diagnosing computer hardware and software problems; technical support, namely, monitoring technological functions of computer network systems; technical support services, namely, 24/7 monitoring of network systems, servers and web and database applications and notification of related events and alerts

Recorded and downloadable computer software in the field of computer network management for use in setting up, monitoring, managing and analyzing computer networks; recorded and downloadable computer software in the field of computer systems management for use in setting up, monitoring, managing and analyzing servers and computer networks, all of the foregoing excluding for use with telecommunications system